Draft prepared 3 September 2026
This Privacy Policy explains how Capitabel Solutions Pvt Ltd (“Capitabel”, “we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit capitabel.com, submit an enquiry through our contact form, message us on WhatsApp, or speak with our team by phone.
Information you give us directly — for example your name, phone number, email address, city/cluster, the loan product you're enquiring about, ticket size, and any financial details (such as income, existing obligations, or property information) you choose to share on a call, over WhatsApp, or through the contact form.
Information collected automatically — standard technical information such as IP address, browser type, device type, and pages visited, if and when analytics or similar tools are enabled on the site.
Information from lenders — if a bank or NBFC in our panel shares status updates on a file you've been referred for (e.g. an offer, a query, a sanction), we may receive and use that information to keep you updated.
To understand your loan requirement and match you with a suitable lender from our panel.
To contact you about your enquiry — by phone, WhatsApp, or email.
To prepare a Capitabel Loan Offer and coordinate with the shortlisted lender(s) on your behalf.
To improve our services, and to meet applicable legal or regulatory requirements.
For marketing communications only where you have consented, and you may opt out at any time.
Matching you with a lender is the core of what we do, so your relevant details are shared with one or more banks/NBFCs in our panel for the purpose of obtaining an indicative offer or sanction. Once a lender receives your file for its own assessment, that lender independently determines how it collects, verifies, and processes your information (including KYC) under its own policies.
We may also share information with service providers who support our operations (for example, communications, hosting, or CRM tools), under obligations to keep it confidential and secure.
We do not sell your personal information.
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by applicable law, after which it is deleted or anonymised. [Exact retention periods per data category to be confirmed with counsel/compliance.]
Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may have the right to access, correct, or request erasure of your personal information, to withdraw consent, to nominate another individual to exercise your rights in the event of death or incapacity, and to raise a grievance. To exercise any of these rights, write to us at the contact details in Section 10.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If and when cookies, pixels, or similar technologies are used on this site (for example, for analytics), this section will describe what they do and how you can control them. [To be confirmed once the site's actual analytics/tracking setup is finalised.]
Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from minors.
For any privacy-related questions, requests, or grievances, contact us at hello@capitabel.com or +91 99405 48583. [Name and designation of the Grievance Officer to be added once appointed, as applicable under Indian law.]
Registered office: Capitabel Solutions Pvt Ltd, #E162/5, Tiger Varadachar Road, 1st Cross Kalakshetra, Besantnagar, Chennai, Tamil Nadu 600090.
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date on this page.